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For our wedding we made a purchase on Cuptainers of what were listed as "Linen Doiles" for a total of $103.52. What we received were cheap paper doilies. The day after we received our order I contacted the company to inform them of what we received. They said that the items were "linen LIKE" even though it didn't say this in the item description on their site. I told the representative that these would be of no use to us and that I wanted a full refund. She said that they would do this. The item was returned and one month later we received... Read more

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I would recommend for people to stay away from this company. First of all their website is a tad confusing, but don't expect someone to answer the phone if you call with a question. I ordered deli containers with lids. The lids arrived in a timely fashion, although I thought they appeared to be the wrong size. When the bottoms arrived 3 weeks later, it was obvious the lids were not going to fit. I called customer service, and obviously there is nothing that can be done. However, I have had a very good experience with Webstaurant.com, and... Read more

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I ordered from Cuptainers and I' m very pleased with the quality of the product. My order arrived in 3 days which was excellent. I see bad reviews but that doesn't stop me because customer service was excellent and my item was received and i didn't have any problem. I actually referred a lot of friends there and they have absolutely no complaints. One of my friends ordered the wrong item by mistake and she called customer service and asked for a refund. She sent the package back and followed their guidelines and her refund was on... Read more

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Cuptainers , of Bayonne. New Jersey. I ordered some plastic cake displays which they had in their catalog. 2 weeks went by and no order so I called and spoke to Liz and she told me that the company they order from went out of business and they would refund my money back and so far no money. I am tired of these one person companies who just drop ship and don't bother to please a customer. I called back and got the same response, We will refund. I have yet to see a dime of my hard earned cash. It is $166.00 Read more

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I ordered catering articles for several large events. My VISA account was charged for these materials. I recieved a partial order, and when I phoned Cuptainers several times I was told that a second package did go to UPS. I used the tracking number and phoned UPS to find they had never recieved a second package from Cuptainers. I made numerous phone calls with requests to phone me back. I did not recieve any calls back. I called over and over again and was finally able to talk to a "customer rep" who promised me the materials before the... Read more

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