I ordered catering articles for several large events.My VISA account was charged for these materials.
I recieved a partial order, and when I phoned Cuptainers several times I was told that a second package did go to UPS. I used the tracking number and phoned UPS to find they had never recieved a second package from Cuptainers. I made numerous phone calls with requests to phone me back. I did not recieve any calls back.
I called over and over again and was finally able to talk to a "customer rep" who promised me the materials before the events. I never recieved the package, I had to run to a mall one hour away, each way to get the articles I needed for the events at two different times, at the last minute because Cuptainers kept telling me I would recieve the articles on time. I phoned numerous times again and asked for a refund. They said they would return my money.
I was charged in JUNE, and asked the last two months for a refund. This is September and I have not recieved a refund of the money they got from my account! I have read other reviews that were just as bad as this one, and I wish I knew about them before I ordered. I am so angry I turned it all over to my lawyer, who is writing a letter to them warning them to pay or we will persue a claim against them.
I am so furious with the manager's lies and excuses. This is not a "real" company, it is a scam running out of someone's garage or empty storefront.
They are thieves and I was taken.
Review about: Incomplete Order.